CUSTOMER RESOURCES

Service/Maintenance Contracts

Buying a laser solution from Adapt Laser comes with many perks — our extensive manufacturing background, tailored service plans, contingency spares that fit your needs, and experts willing to answer any of your questions. During our sales process, we discuss the individual needs of your facility to determine how to create a custom laser solution designed specifically for you. Additionally, we’ll ask you questions to create a service/maintenance contract that suits your business’ needs. There’s a lot to consider after the sale of our lasers. That’s why we create service/maintenance contracts to protect you if — on the rare occasion — something goes wrong, or you need help maintaining your laser solution.

WHAT DO SERVICE/MAINTENANCE CONTRACTS INCLUDE?

Our service/maintenance contracts can be tailored to best serve your business needs. Typically, our plans include two service trips per year with a discount on consumables. They can also include 24-hour, 48-hour, or 96-hour response times based on your needs — if you experience any issues. Some of the basic day-to-day maintenance can be done yourself, but the more advanced maintenance will require training or assistance from our Adapt Laser team. Day-to-day maintenance typically includes:

Optic cleaning
Water chiller maintenance
Desiccant swapping

Our designated contracts guarantee support within a designated timeframe. They also include periodic maintenance and dedicated phone support. To ensure you’re making the most of your contract, ask yourself these questions*:

How often will my laser solution need maintenance?
What maintenance will I be able to do myself?
How soon will I need help when I’m experiencing issues?
How often will we be using our laser solution?

*Our salesperson can help you answer some of these questions and discuss all of your options.

BENEFITS OF SERVICE/MAINTENANCE CONTRACTS

Our service/maintenance contracts are tailored to fit your specific laser needs. If you believe you’ll need immediate assistance, our team will ensure guaranteed, front-of-the-line service is included in your service contract, within your desired timeframe. In addition to getting assistance in a timely manner, our contracts provide:

Assurance that you’ll never miss production**
Opportunities to minimize revenue loss from production downtime
Dedicated support to keep your lines running and operational
Peace of mind

**To ensure you never miss production, you’ll need to have the appropriate spares available or risk waiting for component deliveries.

If you don’t think a service/maintenance contract is right for your business, we’ll still make time to provide assistance when you need it. Give us a call, and we’ll help you with your laser cleaning needs — within a designated timeframe.

WHATEVER YOUR NEEDS, ADAPT LASER HAS A SOLUTION FOR IT

Adapt Laser specializes in the know-how and application of laser cleaning solutions. We offer products with a range between 20 and 1,000 watts and provide training to ensure your employees can get the most from their laser cleaning solutions. We’ve equipped a variety of industries and companies with laser cleaning solutions — including military and defense for the US Airforce and Navy — and hundreds of organizations trust our state-of-the-art laser cleaning solutions.