As regulations for how to respond to COVID-19 change and become less restricting, the team at Adapt Laser is continuing to do everything in our power to make this time safer and more convenient for customers. In conjunction with the regulations governing our corporate headquarters, effective June 15th, our personnel will fully return back to work and begin traveling again to support our customers — while also abiding by all the federal, state, local, and CDC guidelines where applicable.
In this everchanging environment, we are here to support all the facets of our business as best as we can and encourage you to call for assistance. We’re continuing to monitor governing status and make changes to help support our customers.
Previously, we were only able to provide remote support for our customers. Now, we are returning to our normally scheduled support services, including:
- 2-hour phone response times, 24/7 for service contract customers
- Remote and in-person diagnostics and login capabilities
- Remote and in-person maintenance when possible
Potential customers that wish to learn more about our unique laser cleaning solutions can still contact us via the contact form. Our sales team is able to support you in evaluating your applications and discussing how best we may assist you. And, we can now discuss testing options again.
For customers already in contact with us, please discuss directly with your POC to determine how best Adapt Laser will be able to support your needs.
TEKA/FILTER UNIT SUPPORT
Teka Filter Units are now available to ship. Please contact us with any filter requests or technical issues that may arise, and we will work to provide a solution.
For all Accounts Receivable or Payable items, please call our office or email the appropriate email list: firstname.lastname@example.org OR email@example.com. If there is anything we can do to assist you during this time, please contact us via our phone line or at firstname.lastname@example.org. As always, please check back for more updates as the situation evolves further.